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IBA’s Upcoming BankWebinars

Quarterly Compliance Briefing: 4-Part Series (2021)
Monday, March 29th, 2021 12:30 pm - 2:30 pm MTKeeping up with changes and deadlines in the compliance area gets more complex every year. Now, we can assist you with that task. This series includes quarterly (4), two-hour webinars focused on the most recent changes to the compliance landscape. Carl Pry, a well known and […]
Acing Your Job as a Customer Service Expert
Wednesday, April 28th, 2021 12:30 pm - 2:00 pm MTEveryone appreciates exceptional customer service, but most people struggle in situations when it really matters. These essential techniques make memorable, positive customer experiences easy and effective. Don't miss this one! Customer service professionals who face customers daily need the right skills and sound reasoning to perform […]
Bank Call Report Preparation for Beginners - Five Part Series
Thursday, May 6th, 2021 12:30 pm - 2:30 pm MTThis 5 part webinar series will be held on May 6, 13, 20, 28 and June 3.Designed for bankers new to Call Report preparation and those seeking a refresher course, this series will cover:Regulatory and reporting requirements pertinent to Call Report preparationBest practices related to the […]
Coaching Tellers to Excellence
Thursday, May 6th, 2021 12:30 pm - 2:30 pm MTHow successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on? It's a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer […]
Dealing with Subpoenas, Summonses, Garnishments, Tax Levies, Etc.
Thursday, May 6th, 2021 9:00 am - 11:00 am MTThis webinar will provide attendees with the best practices and red flags for dealing with the various legal documents served upon financial institutions. This webinar does NOT discuss the procedures mandated by particular state laws. On a daily basis, a financial institution is faced with having […]
Lending 101
Wednesday, May 5th, 2021 12:30 pm - 2:30 pm MTIn this unique webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the various requirements.All information in the webinar will be […]
Excel Explained: Speed Tips
Wednesday, May 5th, 2021 9:00 am - 11:00 am MTThis enlightening webcast presented by David Ringstrom, CPA, will empower you to quickly accomplish tasks that might currently be taking you several minutes or even hours to complete. David explains a variety of Excel’s time-saving features and shares helpful tips, such as how to filter data […]
Do You Have an Effective Remote Deposit Capture Program and Does It Meet Regulatory Guidelines
Tuesday, May 4th, 2021 12:30 pm - 2:30 pm MTAs social distancing and lobby traffic coming to a halt, even if temporarily, being able to offer your merchants and customers the option of “remote banking” through remote merchant capture (RDC) and mobile deposit capture (mRDC) can help keep business going. Some of you may have […]
Fair Lending
Tuesday, May 4th, 2021 9:00 am - 11:00 am MTThis webinar will dissect the regulatory requirements and examiner expectations related to Fair Lending in plain English. Fair Lending is one of those compliance topics that continues to be on examiners “hot” list. Illegal discrimination, whether intentional or not, is a big deal so we don’t […]
Implementing the Fair Debt Collection Practices Act and Regulation F
Monday, May 3rd, 2021 12:30 pm - 2:30 pm MTWhat?The Fair Debt Collection Practices Act (title VIII of the Consumer Credit Protection Act) (15 USC 1692) became law in 1977. Now, after more than 40 years later, big changes are underway. On May 7, 2019, the Consumer Financial Protection Bureau (CFPB) issued a proposal (the […]

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